1, managers should be at the crucial time, appear in key positions, to solve the key problem, which is management skills.

2, no high-quality managers do not have a high level of quality of service.

The quality of 3, enterprise is for people to maintain and increase of staff, excute without teaching is wrong, the person is not unprincipled, handle well the relationship between human and managers.

4, in the work of the inertia of habits from the grandiose.

5, managers need supervision, coordination, management and examination of the instructions issued after the work,not just order, regardless of the implementation. For each work, every detail, all shall be itemized had, implement,closely interlocked with one another, a step followed by a step can really deep grasp grasping fine.

6, management the key to develop a good work style, which job is to catch to solid, compact, in-depth style, what work will get good effect.

7, strict management is not only reflected in the management of people, also reflected in the management of property, to the thing.

8, don't complain tourists less, difficult to do business, the key to see the existing guest service work has not done enough?

9, the business is run (go back promotion), benefit is dry.

The relationship between the 10, administrators and managers is "the same trench comrades", is "the relationship between cat and mouse".

11, supervisor, foreman should be more to the site operation together with the staff, the quality of the supervision.Be aware of, quality is the basis of competition, but the quality is reflected in every guest service matters.

12, customer service quality evaluation is to look at the actual effect of what he's got, but not see have a try.

13, efficiency should be reflected in every little bit of the little things, to save time looking from a second, do a good job in the basic work to efficiency.

14, in charge of the work is an important part of hotel management, in charge of talk not, only do not say no.Manager of the supervisor's management to catch a little tighter, standard set of fine point, point to scientificmanagement method.

15, the training department has to be competitive, entertaining and interesting.

The working characteristics of 16, the hotel is how to take tangible and intangible service equipment organically.

17, do the hotel work according to economic laws, to have the concept of market, competition consciousness and theconcept of cost accounting.

18, the key problem should be discussion and summary, the decision shall, otherwise nothing.

19, personnel flow is normal, people to dig a person is inevitable, the key is how to do the work condition of the society improve staff quality, how to ensure the personnel leave a lot, cultivate a group, the growth of a number, to cultivate backbone and top-notch technology as a perennial work; as a manager, you should continue to improve the art of leadership, thoughtful, pay attention to methods of work, the employee psychological activity to be more understanding, more analysis, multi ventilation, research.

20, there is no workload constraints, there would be no qualitative change.

21, management personnel to take the standard inspection, to improve work efficiency, we must adhere to the site supervision.

22, quality culture is accumulated in the daily training in bit by bit.

23, only by grasping the usual work, when the key judgment will not make mistakes. There is no quality working normally, no key saved the day.

24, service quality and management level is reflected in every little thing, an expression, an action, we have demonstrated the service consciousness, have a good quality of service, and a good style of work should first of allgood ideas.

25, business route is composed of numerous small dots connected, formed its own style and spirit, so the hotel work is no small matter, everything connected with reputation.

26, each a reception work is important, for we may be a simple repetition, but for the first time for the guests.

27, the hotel management based on customer complaints, also can say, the hotel management based on theanalysis of quality accident on the basis of summing up.

28, the market situation is changing, we should be good at change with changes in the market, capture a moment ofbenefit.

29, with an open mind to learn, ask, not equal to nothing.

30, an enterprise not to develop in a good situation is no way out. Develop the resistance comes from the mind of egalitarianism, not to make progress, dare to take risks. As operators must always in the "red" posture, Shou is indefensible.

31, management of customer service, management itself as a process of making products, to research the market,pay attention to product quality.

32, the hotel work in fact is not complicated, hardware + software + coordination + quality = quality.

33, can not see the situation is ignorance, see not to development is incompetent.

34, to improve and maintain the quality of service, to the eyes and the staff in charge of quality combined.

35, an enterprise's quality and reputation is not lost with the left a person, also cannot be a person away. The personnel of the enterprise can continuously rotate, but the quality is not reduced, maintain a corporate style is the most important, and most difficult.

36, people's quality is the foundation of The Class Hotel.

37, the competition to have the pressure, the pressure will have power, power will be consciously create wealth for the enterprise.

38, in the hotel management, we often say that the guest is always right, but in fact it is not every time one hundred percent all right, the problem is when there is a discrepancy complaint with the facts, we are not able to "on" to theguests,