A former fighting in the front line of the hotel staff, for the suantiankula is a very profound experience and comprehension. To this end, the article is dedicated to his own, and my dear colleagues and peers, to discipline high ideals!

Rule 1: as long as you have a strong will to do the hotel, even if you don't have any hotel knowledge and skills, can survive.

No matter what problems, \"survival attitude\" is extremely important. For all kinds of problems and difficulties will be prepared in advance, whether spiritual, or actually, can for you take \"habitual behavior\". Because every time in case of emergency, you are too late to learn and consult. About the survival of the knowledge and the training will give you confidence - living attitude, will let you get ready for any emergency, although you may not fully realize at the time. A man without a positive attitude, it is easy to panic when in danger.

Rule 2: the ordinary waiter treat customer as god, a good waiter let customers regard him as a friend.

Customers to the hotel consumption, it is to enjoy the service, because you can give him to provide more high quality service, no matter how carefully you si hou customers, may be from the customer's requirements are a far cry from, only you and customers to establish the relationship between the friends, to better provide customers with services you need.

Rule 3: if you service every customer, where is the hotel business also can't bad.

The waiter's job is not to solve your own problem, but solve the problem of your customers, because customers need you, need you hotel.

Rule 4: ability to opportunity to find the opportunity, improve ability.

Rule 5: let the work already can produce benefit, and for your future career elsewhere, so your work is effective.

Rule 6: choose a hotel, allows you to quickly grow is more important than choosing a prominent hotel.

Rule 7: follow a chance for you to create, allows you to display your ideas and the ability of leadership.

Principle 8: use performance to prove their abilities, not as the only prove own ability.

The wise use performance to prove their abilities, rather than to prove their ability. Because there are many factors from the ability to control. Workplace have a lot of rules, of course, is to believe that pay a return, is whether it is worth the return to their feelings, from already feel value is ok.

Rule 9: growing sector, choose the better than the alternative sector is more important.

Rule 10: if you have multiple haven't solve the problem of career transition, might as well try \"line escapement\".

Rule 11: if you can only catch mice, more than a good cat. If you be good at summing up experience of the catch mice, it can be the cat's leadership.

Rule 12: three years a promotion or a raise, or in industry, either.

Law 13: if you're a lucky \"unlucky\", then you may be \"forced\" success.

Principle 14: effective work is more important than hard work.

Principle 15: if you can't finish the task independently, must learn to move reinforcements.

Law 16: every three years, set a goal to oneself, gradually realize the career planning.

Rule 17: strategic planning career, is to do not regret in the future.

Strategy is not don't care now, but let the real thing is the future. If you don't know what to do now, might as well use hindcasting, according to what you expect of the future, on what to do now.

Law of 18: never says a bad word about his former club and old boss, even if they are really good for nothing.

People don't care about you and his former club old boss gratitude and grudges, but will care about your attitude towards the old club and the old boss. If you constantly speaks ill of his former club and old boss, people might think, \"how can they blind to you\". If you have all the hotel service and boss are not satisfied, people may also think: \"you how so as blind as a bat, always can't find a good hotel?

Law of 19: only ever give boss choice rather than a question.

Boss is need you, not to let you give him out of the problem, but to let you help him solve the problem. So don't ask questions and answers \"to do\" to your boss, even if want to consult the opinions of the boss, also want to give more choice, show that you have options rather than nothing.

Law of 20: it is best not to complain, even if advice will keep \"constructive mentality\".

Complaining is an unhealthy mentality, or negative mentality. The boss usually like to ask with a constructive attitude in the face of